F. Curtis Barry and Company recently released an exclusive guide that enables contact centers of all sizes to immediately realize cost reduction and improve efficiency. The guide, titled “Cost Reduction and Productivity Improvement Assessment” contains more than 70 ways that a contact center can cut costs, increase productivity, and improve its customer service simultaneously.

F. Curtis Barry and Company has comprised the guide through more than 20 years of experience in operations and fulfillment consulting for call centers and other multichannel business systems. The assessments and tips provide information specific to the needs of contact centers and includes tips that will work despite the scheduling and staffing models, service levels and technology used. The guide is ideal for call and content center operations looking to increase volume without compromising efficiency or call effectiveness. Check the guide out online at http://www.fcbco.com/services/25-ways-contact-center.asp.